EarthGuardians receives numerous inquiries related to environmental impact assessments, sustainability strategies, and regulatory compliance. Managing these inquiries was a significant challenge until they implemented Deskhero. The platform's ticket management system and Kanban board have streamlined their workflow, ensuring every query is addressed promptly.
Deskhero's AI capabilities have been a game-changer for EarthGuardians. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving accuracy.
The platform's comprehensive search bar, enhanced by AI, has made it easier for EarthGuardians' support team to find relevant information quickly. This has led to more efficient handling of customer queries.
EarthGuardians has also benefited from Deskhero's custom fields and user groups features. These tools have allowed them to categorize and prioritize tickets effectively, improving their overall workflow and customer satisfaction.
Finally, Deskhero's REST API has enabled EarthGuardians to integrate the platform with their existing systems seamlessly. This has further enhanced their operational efficiency, allowing them to provide superior customer support.
How does Deskhero's AI improve response times and accuracy?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, which leads to quicker and more accurate responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
How does Deskhero improve the efficiency of customer support operations?
Deskhero streamlines ticket management, enhances search results with AI, and provides tools for categorizing and prioritizing tickets. It also enables quicker and more accurate responses through AI-generated suggested replies.
* This article provides an example of how a fictive company in the Environmental Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
