EcoAdvisors frequently deals with complex environmental regulations and guidelines. To assist their clients, they maintain a comprehensive knowledge base. However, managing and updating this knowledge base was a challenge until they started using Deskhero.
Deskhero's AI capabilities have revolutionized EcoAdvisors' knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find and suggest relevant content. This has significantly improved the quality and relevance of their knowledge base articles.
The platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been a game-changer for EcoAdvisors. This feature has made it easier for them to keep their knowledge base updated with the latest information.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for EcoAdvisors' support team to find relevant information in the knowledge base. This has led to quicker and more accurate responses to customer queries.
Finally, Deskhero's custom fields and user groups features have allowed EcoAdvisors to categorize and prioritize tickets more effectively. This has improved their workflow and increased their operational efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find and suggest relevant content for the knowledge base. It can also generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero improve the efficiency of the support team?
Deskhero provides a comprehensive search bar enhanced by AI, which makes it easier to find relevant information. It also offers tools for categorizing and prioritizing tickets, improving the overall workflow.
Can Deskhero handle complex environmental regulations and guidelines?
Yes, Deskhero's AI capabilities make it an excellent tool for managing complex information, such as environmental regulations and guidelines.
* This article provides an example of how a fictive company in the Environmental Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
