GreenSolutions often receives a high volume of inquiries related to environmental assessments, compliance issues, and sustainability strategies. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system and Kanban board have streamlined the process, ensuring that no query goes unanswered.
With the help of Deskhero's AI capabilities, GreenSolutions has been able to provide quicker and more accurate responses to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's comprehensive search bar has also proven invaluable to GreenSolutions. The AI-enhanced search results enable the support team to quickly find relevant information, making it easier to address complex customer queries.
GreenSolutions has also benefited from Deskhero's custom fields and user groups features. These tools have allowed them to categorize and prioritize tickets more effectively, improving their overall workflow.
Finally, Deskhero's REST API has enabled GreenSolutions to seamlessly integrate the platform with their existing systems. This has further enhanced their operational efficiency, allowing them to provide superior customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
How does Deskhero improve the efficiency of customer support operations?
Deskhero streamlines ticket management, enhances search results with AI, and provides tools for categorizing and prioritizing tickets. It also enables quicker and more accurate responses through AI-generated suggested replies.
* This article provides an example of how a fictive company in the Environmental Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
