EcoEngineers Inc. deals with a large number of customer queries every day. They use Deskhero's ticket management system to efficiently manage these queries. The advanced AI capabilities of Deskhero suggest relevant replies based on analysis of previous tickets and knowledge base articles, significantly improving the efficiency of their helpdesk services.
Deskhero's AI-powered comprehensive search bar has made it easier for EcoEngineers Inc. to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets and other sources to enhance search results, making the process more efficient.
EcoEngineers Inc. uses Deskhero's custom fields and structured data lists to better organize their customer data. The AI capabilities of Deskhero provide insights into customer behavior and trends, helping them to improve their services.
Deskhero's REST API has allowed EcoEngineers Inc. to seamlessly integrate their existing systems with Deskhero. This integration has simplified the management of their helpdesk services.
Finally, EcoEngineers Inc. uses Deskhero's AI to automate the process of generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This has not only saved time but also improved the quality of their knowledge base.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI suggests relevant replies to customer queries based on analysis of previous tickets and knowledge base articles, significantly improving the efficiency of helpdesk services.
How does Deskhero's AI enhance the search process?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to enhance search results, making it easier to find relevant content quickly.
How does Deskhero help in organizing customer data?
Deskhero provides custom fields and structured data lists to help organize customer data. Its AI capabilities provide insights into customer behavior and trends.
* This article provides an example of how a fictive company in the Environmental engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
