GreenTech Solutions receives numerous customer queries daily regarding their environmental engineering services. They use Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
With the help of Deskhero's AI, GreenTech Solutions has been able to automate the process of generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This has not only saved time but also improved the quality of their knowledge base.
Deskhero's comprehensive search bar, powered by AI, has made it easier for GreenTech Solutions to find relevant content quickly. The AI uses OpenAI Embeddings from previous tickets and other sources to enhance search results, making the process more efficient.
The custom fields and structured data lists provided by Deskhero have helped GreenTech Solutions to organize their customer data better. The AI capabilities of Deskhero have further enhanced this by providing insights into customer behavior and trends.
Finally, GreenTech Solutions uses Deskhero's REST API to integrate their existing systems with Deskhero. This seamless integration has made it easier for them to manage their customer support and helpdesk services.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer queries, significantly reducing the response time.
How does Deskhero's AI enhance the search process?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to enhance search results, making it easier to find relevant content quickly.
How does Deskhero help in organizing customer data?
Deskhero provides custom fields and structured data lists to help organize customer data. Its AI capabilities provide insights into customer behavior and trends.
* This article provides an example of how a fictive company in the Environmental engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
