EcoEngine Solutions deals with a wide range of customer inquiries every day. Prior to using Deskhero, their customer support team had difficulty managing and responding to these inquiries promptly and effectively.
Deskhero's structured data lists and custom fields have enabled EcoEngine Solutions to organize and manage their customer inquiries more effectively. The ticket management system and kanban board provide a clear overview of all inquiries and their status.
The AI capabilities of Deskhero have been a game-changer for EcoEngine Solutions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, drastically reducing the time required to respond to customer inquiries.
The AI-enhanced search bar has also been extremely beneficial. It allows the customer support team to quickly find relevant information from the knowledge base and previous tickets, improving the quality of their responses and the speed at which they can resolve customer issues.
Furthermore, the REST API provided by Deskhero has allowed EcoEngine Solutions to integrate the platform with their existing systems, making their customer support process even more efficient.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, drastically reducing the time required to respond to customer inquiries.
How does the AI-enhanced search bar improve the quality of responses?
The AI-enhanced search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base and previous tickets. This improves the quality of responses and the speed at which customer issues can be resolved.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Environmental Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
