BioSphere Engineering receives a large number of customer inquiries every day. Before implementing Deskhero, their customer support team found it challenging to manage and respond to these inquiries in a timely and effective manner.
Deskhero's structured data lists and custom fields have allowed BioSphere Engineering to organize and manage their customer inquiries more efficiently. The ticket management system and kanban board provide a clear overview of all inquiries and their status.
The advanced AI capabilities of Deskhero have been particularly beneficial for BioSphere Engineering. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The AI-enhanced search bar has also been extremely helpful. It allows the customer support team to quickly find relevant information from the knowledge base and previous tickets, improving the quality of their responses and the speed at which they can resolve customer issues.
Additionally, the REST API provided by Deskhero has allowed BioSphere Engineering to integrate the platform with their existing systems, further improving their customer support process.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant information from the knowledge base and previous tickets. This allows the customer support team to quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Environmental Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
