GreenTech Innovations receives numerous customer inquiries daily, ranging from technical questions about their products to general inquiries about environmental engineering. Before implementing Deskhero, their customer support team struggled to manage and respond to these inquiries in a timely manner.
With Deskhero, GreenTech Innovations has been able to structure and manage their customer inquiries more efficiently. The platform's ticket management system and kanban board allow the team to track and prioritize inquiries. The custom fields and structured data lists enable them to categorize and filter tickets based on their nature and urgency.
The advanced AI capabilities of Deskhero have been particularly beneficial for GreenTech Innovations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Moreover, the AI-enhanced search bar allows the customer support team to quickly find relevant information from the knowledge base and previous tickets. This feature has been instrumental in improving the quality of their responses and reducing the time taken to resolve customer issues.
Finally, the REST API provided by Deskhero has allowed GreenTech Innovations to integrate the platform with their existing systems, further streamlining their customer support process.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant information from the knowledge base and previous tickets. This allows the customer support team to quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Environmental Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
