GeoTech Innovations receives a variety of queries from clients about their projects, geological studies, and technical issues. Using Deskhero, they have been able to categorize these inquiries into structured data lists and user groups, making it easier for their support team to handle them. They also use custom fields to capture specific information about each inquiry, which helps in providing personalized responses.
The company has a comprehensive knowledge base, including articles, geological reports, manuals, and presentations. They utilize Deskhero's AI capabilities to generate OpenAI Embeddings from this content, which is then used to find relevant information for responding to customer queries. This has significantly reduced the time taken to find answers, improving the efficiency of their support team.
GeoTech Innovations also uses Deskhero's AI-powered search bar to quickly find relevant content from their knowledge base and scraped website data. This feature has been particularly useful in handling complex queries that require detailed information.
The company has integrated Deskhero with their email system using custom email domains. This allows them to manage all customer communications from one place, further improving their efficiency. They also use the platform's ticket management feature to track the status of each query, ensuring that no customer issue is left unresolved.
By leveraging Deskhero's advanced AI capabilities, GeoTech Innovations has been able to provide faster and more accurate responses to customer queries. This has not only improved their customer service but also freed up their support team to focus on more critical tasks.
How does Deskhero's AI capabilities improve the efficiency of GeoTech Innovations' support team?
Deskhero's AI capabilities help GeoTech Innovations' support team by quickly finding relevant information from their knowledge base and scraped website data. This reduces the time taken to respond to customer queries, thereby improving their efficiency.
How does GeoTech Innovations use Deskhero's custom fields feature?
GeoTech Innovations uses Deskhero's custom fields feature to capture specific information about each customer query. This helps them in providing personalized responses.
How does GeoTech Innovations manage customer communications using Deskhero?
GeoTech Innovations has integrated Deskhero with their email system using custom email domains. This allows them to manage all customer communications from one place.
* This article provides an example of how a fictive company in the Environmental/Geotechnical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
