EcoComply deals with a wide range of queries related to environmental health regulations. Using Deskhero's ticket management system, they are able to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, thereby reducing the workload of the support agents.
The company uses Deskhero's custom fields and structured data lists to manage customer information. This allows them to provide personalized support and follow-ups. The AI capabilities of Deskhero enhance this process by predicting customer needs based on their previous interactions and queries.
EcoComply has created a comprehensive knowledge base using Deskhero's feature. The AI capabilities of Deskhero generate articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scraped website data. This ensures that the knowledge base is always current and comprehensive.
Deskhero's comprehensive search bar, powered by AI, enables EcoComply's customers to find relevant information quickly and easily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance search results. This has significantly reduced the number of support tickets and increased customer satisfaction.
Finally, EcoComply uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, coupled with the AI capabilities of Deskhero, has transformed their helpdesk services, making them more efficient and effective.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the workload of the support agents and improves the quality of responses.
How does Deskhero's AI capabilities contribute to the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This ensures that the knowledge base is always current and comprehensive.
How does Deskhero's AI capabilities enhance the search function?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance search results. This helps customers find relevant information quickly and easily.
* This article provides an example of how a fictive company in the Environmental Health Regulations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
