EnviroAssess Corp communicates with their clients primarily via email. With the high volume of emails they receive, managing and responding to them can be a daunting task. However, Deskhero's advanced AI capabilities have made this process much more manageable.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for email responses. This content is then sent through OpenAI's ChatGPT to generate suggested replies, thereby reducing the time spent on drafting emails.
Deskhero's AI also enhances the search functionality within the email system. When a customer support representative searches for a specific email or information within an email, the AI scans the entire email database to find the most relevant and comprehensive information.
EnviroAssess also uses Deskhero's custom email domains feature to create professional and personalized email addresses for their customer support representatives. This not only enhances their brand image but also makes it easier for clients to recognize and trust the emails they receive.
Overall, Deskhero's AI-enhanced email management system has significantly improved EnviroAssess's client communication. It has reduced response times, improved the accuracy of responses, and increased client satisfaction.
How does Deskhero's AI find relevant content for email responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for email responses. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search functionality within the email system?
When a customer support representative searches for a specific email or information within an email, Deskhero's AI scans the entire email database to find the most relevant and comprehensive information.
How has Deskhero improved EnviroAssess's client communication?
Deskhero has reduced response times, improved the accuracy of responses, and increased client satisfaction. It has also enhanced EnviroAssess's brand image thanks to its custom email domains feature.
* This article provides an example of how a fictive company in the Environmental Impact Assessment Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
