EcoImpact Consulting has a vast knowledge base consisting of environmental impact reports, research papers, and other relevant documents. Managing this knowledge base can be challenging, but Deskhero's advanced AI capabilities make it much easier.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer inquiries, thereby reducing the workload of the customer support team.
Deskhero's AI also enhances the search functionality of the knowledge base. When a customer support representative searches for information, the AI scans the entire knowledge base to find the most relevant and comprehensive information. This not only speeds up the response time but also ensures that the information provided is accurate.
EcoImpact also uses Deskhero's custom fields feature to categorize their knowledge base articles. They have created custom fields for different environmental impact categories, making it easier to find and retrieve information.
Overall, Deskhero's AI-enhanced knowledge base management has significantly improved EcoImpact's customer support. It has reduced response times, improved the accuracy of responses, and increased client satisfaction.
How does Deskhero's AI find relevant content in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer inquiries.
How does Deskhero's AI enhance the search functionality of the knowledge base?
When a customer support representative searches for information, Deskhero's AI scans the entire knowledge base to find the most relevant and comprehensive information. This not only speeds up the response time but also ensures that the information provided is accurate.
How has Deskhero improved EcoImpact's knowledge base management?
Deskhero has made it easier to find and retrieve information thanks to its AI-enhanced search functionality and custom fields feature. It has also reduced response times and improved the accuracy of responses, thereby increasing client satisfaction.
* This article provides an example of how a fictive company in the Environmental Impact Assessment Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
