GreenPath Solutions receives a high volume of inquiries from clients about their environmental impact reports. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The system categorizes and prioritizes tickets, ensuring that the most urgent issues are addressed first.
The company also leverages Deskhero's advanced AI capabilities to provide quick and accurate responses to client inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhance GreenPath's search results. When a client submits a ticket, the AI scans the company's knowledge base and other resources to find relevant information. This not only speeds up the response time but also ensures that the information provided is accurate and comprehensive.
GreenPath also uses Deskhero's custom fields feature to tailor the ticket management system to their needs. They have created custom fields for specific environmental impact categories, making it easier to categorize and track tickets.
Overall, Deskhero's AI-enhanced ticket management system has significantly improved GreenPath's customer support. It has reduced response times, improved the accuracy of responses, and increased client satisfaction.
How does Deskhero's AI find relevant content for ticket responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a client submits a ticket, Deskhero's AI scans the company's knowledge base and other resources to find relevant information. This not only speeds up the response time but also ensures that the information provided is accurate and comprehensive.
How has Deskhero improved GreenPath's customer support?
Deskhero has reduced response times, improved the accuracy of responses, and increased client satisfaction. It has also made it easier to categorize and track tickets thanks to its custom fields feature.
* This article provides an example of how a fictive company in the Environmental Impact Assessment Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
