EcoImpact Consulting, a renowned firm providing environmental impact assessment services for infrastructure projects, was struggling with managing their vast knowledge base. They decided to implement Deskhero to enhance their knowledge management process.
Deskhero's advanced AI capabilities allowed EcoImpact to leverage OpenAI Embeddings from their extensive knowledge base, previous tickets, uploaded files like policies/manuals/presentation and scraped website data. This enabled the AI to find the most relevant content and enhance the search results, making it easier for the support team to find the required information quickly.
The AI also generated suggested replies based on this relevant content, improving the accuracy and speed of responses to customer queries.
In addition, the use of custom fields and structured data lists helped EcoImpact to organize their customer data more effectively. The comprehensive search bar made it easy for the team to find specific customer information when needed.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved EcoImpact's knowledge management process, leading to increased efficiency and accuracy in responding to customer queries.
How does Deskhero's AI enhance the knowledge management process?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, uploaded files and scraped website data to find the most relevant content. This enhances the search results and allows the AI to generate suggested replies, improving the efficiency and accuracy of the knowledge management process.
How does the comprehensive search bar work?
The comprehensive search bar allows you to search for specific customer information using keywords. The AI enhances the search results by finding the most relevant information based on the context of the search query.
How does Deskhero help in organizing customer data?
Deskhero allows you to use custom fields and structured data lists to organize your customer data. This makes it easier to manage and find specific customer information when needed.
* This article provides an example of how a fictive company in the Environmental Impact Assessment Services for Infrastructure Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
