EnviroAssess Solutions, a leading provider of environmental impact assessments for infrastructure projects, was looking to improve their customer interaction process. They decided to implement Deskhero to enhance their customer engagement and satisfaction.
Deskhero's advanced AI capabilities allowed EnviroAssess to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enabled the AI to find the most relevant content and generate suggested replies, improving the quality and speed of responses to customer queries.
The AI also enhanced the search results, making it easier for the support team to find the required information quickly and provide accurate responses to customer queries.
Furthermore, the use of user groups and custom email domains helped EnviroAssess to personalize their customer interactions. The kanban board feature provided a visual overview of the customer interaction process, helping the team to manage their tasks effectively.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved EnviroAssess's customer interaction process, leading to enhanced customer engagement and satisfaction.
How does Deskhero's AI improve the customer interaction process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant content. This allows the AI to generate suggested replies and enhance the search results, improving the speed and quality of responses to customer queries.
How do user groups and custom email domains help in personalizing customer interactions?
User groups allow you to segment your customers based on various criteria, allowing for more targeted communication. Custom email domains enable you to send emails from your own domain, adding a personal touch to your customer interactions.
How does the kanban board help in managing the customer interaction process?
The kanban board provides a visual overview of the customer interaction process, showing the status of each task. This helps the team to manage their tasks effectively and ensure timely and quality responses to customer queries.
* This article provides an example of how a fictive company in the Environmental Impact Assessment Services for Infrastructure Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
