GreenPath Environmental Services, a leading provider of environmental impact assessments for infrastructure projects, was facing challenges in managing the high volume of customer queries and support tickets. The company decided to implement Deskhero to streamline their customer support process.
With Deskhero's advanced AI capabilities, GreenPath was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This led to faster resolution times and improved customer satisfaction.
Furthermore, the use of custom fields and structured data lists allowed GreenPath to organize their customer data more efficiently. The kanban board feature provided a visual overview of the support process, helping the team to prioritize tasks and manage their workload effectively.
Overall, the implementation of Deskhero's advanced AI capabilities has transformed GreenPath's customer support process, leading to increased efficiency and improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant information from the knowledge base, previous tickets, uploaded files and scraped website data.
How does the kanban board feature help in managing the support process?
The kanban board provides a visual overview of the support process, showing the status of each ticket. This helps the team to prioritize tasks and manage their workload effectively.
* This article provides an example of how a fictive company in the Environmental Impact Assessment Services for Infrastructure Projects industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
