GreenLaw receives numerous inquiries daily about various environmental laws, regulations, and cases. The firm uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by the support team on each ticket. This allows GreenLaw to handle more inquiries and provide faster responses, improving their client service.
Moreover, GreenLaw uses Deskhero's AI-enhanced search results to quickly find relevant information during case research. The AI uses embeddings to search through all the firm's data, including previous cases, legal documents, and knowledge base articles, providing comprehensive and relevant search results.
Deskhero's custom fields and structured data lists also help GreenLaw organize their cases and client information effectively. The firm can create custom fields for specific case details and use structured data lists to categorize cases, making it easier to manage and track them.
Overall, Deskhero's advanced AI capabilities have significantly improved GreenLaw's case management and client service, allowing them to handle more cases and provide better support.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help with case management?
Deskhero provides features like custom fields and structured data lists that help in organizing cases and client information. The AI-enhanced search also helps in finding relevant information quickly during case research.
How does Deskhero improve client service?
Deskhero's AI capabilities allow for faster response times to client inquiries by suggesting replies based on relevant content. This enables the firm to handle more inquiries and provide faster responses, improving client service.
* This article provides an example of how a fictive company in the Environmental Law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
