EarthGuard Analytics interacts with a diverse range of customers, from academic institutions to government agencies. Engaging with these customers effectively and providing them with accurate information was a challenge for the organization.
By implementing Deskhero, EarthGuard was able to leverage the platform's advanced AI capabilities to enhance their customer interaction. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This feature has improved the quality of their customer interaction. Instead of providing generic responses, the AI generates personalized replies based on the customer's inquiry. This has led to increased customer satisfaction and engagement.
In addition, the AI-enhanced search results have made it easier for the team to provide customers with accurate information. The AI uses the same embeddings to enhance the search results, providing the most relevant information first.
Overall, the implementation of Deskhero and its advanced AI capabilities have greatly improved EarthGuard's customer interaction. They are now able to engage with their customers more effectively and provide them with more accurate information.
How does the AI enhance customer interaction?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the quality of customer interaction.
Does the AI personalize the replies?
Yes, the AI generates personalized replies based on the customer's inquiry.
Has the implementation of Deskhero improved EarthGuard's customer interaction?
Yes, the implementation of Deskhero and its advanced AI capabilities have greatly improved EarthGuard's customer interaction.
* This article provides an example of how a fictive company in the Environmental science research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
