EcoLife Labs conducts a wide range of research on environmental science, resulting in a vast amount of data and findings. Managing this knowledge base was a challenge, as it was difficult to organize and access the information efficiently.
By implementing Deskhero, EcoLife was able to leverage the platform's advanced AI capabilities to manage their knowledge base more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This feature has made it easier for the team to find the information they need. Instead of manually searching through their extensive knowledge base, the AI provides them with the most relevant information first. This has significantly reduced the time it takes for the team to access their research findings.
In addition, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has streamlined the process of adding new information to the knowledge base. This has made it easier for EcoLife to keep their knowledge base up-to-date with their latest research findings.
Overall, the implementation of Deskhero and its advanced AI capabilities have greatly improved the management of EcoLife's knowledge base. They are now able to access their research findings more quickly and easily, allowing them to focus more on their research.
How does the AI help manage the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This makes it easier for the team to find the information they need.
Can the AI generate knowledge base articles from different file types?
Yes, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
Has the implementation of Deskhero improved the management of EcoLife's knowledge base?
Yes, the implementation of Deskhero and its advanced AI capabilities have greatly improved the management of EcoLife's knowledge base.
* This article provides an example of how a fictive company in the Environmental science research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
