GreenScape Research receives numerous inquiries daily, ranging from questions about their research findings to requests for partnerships. The volume of these inquiries was overwhelming their support team, leading to slow response times and decreased customer satisfaction.
By implementing Deskhero, GreenScape was able to leverage the platform's advanced AI capabilities to manage their tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
This feature has significantly reduced the time it takes for the support team to respond to inquiries. Instead of manually searching for information to answer a question, the AI provides them with suggested replies based on relevant content. This allows the team to respond to inquiries more quickly and accurately.
In addition, the AI-enhanced search results have made it easier for the team to find the information they need. The AI uses the same embeddings to enhance the search results, providing the most relevant information first.
Overall, the implementation of Deskhero and its advanced AI capabilities have greatly improved the efficiency of GreenScape's customer support and helpdesk services. They are now able to handle a larger volume of inquiries without compromising on the quality of their responses.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same embeddings to enhance the search results, providing the most relevant information first.
Has the implementation of Deskhero improved GreenScape's response time?
Yes, the implementation of Deskhero and its advanced AI capabilities have significantly reduced the time it takes for the support team to respond to inquiries.
* This article provides an example of how a fictive company in the Environmental science research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
