BioSphere Research receives numerous inquiries from researchers and students about their studies and publications. The company uses Deskhero's ticket management feature to handle these inquiries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support staff on each ticket.
The organization has a vast database of research papers and studies in various formats. By uploading these files to Deskhero, the platform's AI generates knowledge base articles from these files. This feature has significantly reduced the time and effort required to maintain and update the knowledge base manually.
BioSphere Research also uses Deskhero's website scraping feature to stay updated with the latest environmental research and news. The scraped data is analyzed by the AI to enhance the search results and provide more relevant information to the support staff and researchers.
The custom email domains and user groups features of Deskhero allow BioSphere Research to maintain a professional image while ensuring that the right people are involved in each support ticket. The REST API allows seamless integration with BioSphere Research's existing systems, further improving the efficiency of their operations.
With Deskhero, BioSphere Research has been able to improve the efficiency and quality of their research support, while also keeping their knowledge base up-to-date with the latest environmental research.
How does Deskhero's AI improve the efficiency of research support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets, reducing the time spent by support staff on each ticket.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like research papers and studies, significantly reducing the time and effort required to maintain and update the knowledge base manually.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyzes this data to enhance the search results and provide more relevant information to the support staff and researchers.
* This article provides an example of how a fictive company in the Environmental Science industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
