EcoGuardian receives a high volume of technical queries from clients about environmental regulations, impact assessments, and sustainability practices. The company uses Deskhero's ticket management feature to handle these inquiries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support staff on each ticket.
The company has a vast database of environmental studies in various formats like Word, PowerPoint, and PDF files. By uploading these files to Deskhero, the platform's AI can generate knowledge base articles from these files. This feature has significantly reduced the time and effort required to maintain and update the knowledge base manually.
EcoGuardian also uses Deskhero's website scraping feature to keep up-to-date with the latest environmental news and regulations. The scraped data is analyzed by the AI to enhance the search results and provide more relevant information to the support staff and customers.
The custom email domains and user groups features of Deskhero allow EcoGuardian to maintain a professional image while ensuring that the right people are involved in each support ticket. The REST API allows seamless integration with EcoGuardian's existing systems, further improving the efficiency of their operations.
With Deskhero, EcoGuardian has been able to improve the efficiency and quality of their customer support, while also keeping their knowledge base up-to-date with the latest environmental studies and regulations.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets, reducing the time spent by support staff on each ticket.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like Word, PowerPoint, and PDF files, significantly reducing the time and effort required to maintain and update the knowledge base manually.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyzes this data to enhance the search results and provide more relevant information to the support staff and customers.
* This article provides an example of how a fictive company in the Environmental Science industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
