Equine Elite prides itself on providing top-tier customer service. To maintain this standard, they use Deskhero's advanced AI capabilities to handle customer queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, reducing the workload on their customer service team.
Deskhero's custom fields and structured data lists allow Equine Elite to organize customer queries effectively. The AI capabilities further enhance this by prioritizing tickets based on their urgency and topic, ensuring that critical issues are addressed promptly.
Equine Elite uses Deskhero's knowledge base feature to provide customers with a self-service option. The AI capabilities generate knowledge base articles from various formats like Word, PowerPoint, and PDF files, making it easy for customers to find the information they need.
Through Deskhero's website scraping feature, Equine Elite stays updated with the latest industry news and trends. The AI capabilities analyze the scraped data and provide actionable insights, helping the company stay ahead of the competition.
Finally, Deskhero's REST API allows Equine Elite to integrate the platform with their existing systems. This seamless integration ensures that the company can leverage the benefits of AI without disrupting their current operations.
How does Deskhero's AI capabilities enhance customer service?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries, reducing the workload on the customer service team and improving response times.
What is the benefit of Deskhero's knowledge base feature?
The knowledge base feature provides customers with a self-service option. The AI capabilities generate knowledge base articles from various formats, making it easy for customers to find the information they need.
How does Deskhero's website scraping feature help Equine Elite?
The website scraping feature helps Equine Elite stay updated with the latest industry news and trends. The AI capabilities analyze the scraped data and provide actionable insights, helping the company stay competitive.
* This article provides an example of how a fictive company in the Equine boarding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
