Stable Stars has a large customer base with diverse queries ranging from boarding details, pricing, and horse care routines. The company uses Deskhero to manage these queries efficiently. The platform's ticket management system allows Stable Stars to categorize and prioritize tickets based on urgency and topic.
With Deskhero's AI capabilities, Stable Stars can generate suggested replies to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This significantly reduces the response time and improves customer satisfaction.
The knowledge base feature of Deskhero is a boon for Stable Stars. It allows the company to create a comprehensive database of information that customers can access for self-service. The AI capabilities enhance this feature by generating knowledge base articles from word, powerpoint, pdf files.
Deskhero's website scraping feature enables Stable Stars to stay updated with the latest industry trends and news. The AI capabilities analyze the scraped data and provide insights that help the company improve its services.
Lastly, Deskhero's REST API allows Stable Stars to integrate the platform with its existing systems seamlessly. This ensures a smooth transition and allows the company to leverage the benefits of AI without any major changes in its operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to common queries. This significantly reduces the time taken to respond to customers.
How does the knowledge base feature work?
The knowledge base feature allows you to create a comprehensive database of information. The AI capabilities enhance this feature by generating knowledge base articles from word, powerpoint, pdf files.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature enables you to stay updated with the latest industry trends and news. The AI capabilities analyze the scraped data and provide insights that can help improve your services.
* This article provides an example of how a fictive company in the Equine boarding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
