HorsePower Equipments receives a high volume of customer queries and complaints daily. Managing these manually was not only cumbersome but also led to delayed responses and dissatisfied customers. By implementing Deskhero, HorsePower has been able to automate their ticket management process. The platform's AI capabilities analyze incoming tickets, prioritize them based on urgency, and assign them to the right support agent.
Deskhero's AI also generates suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has drastically reduced the time agents spend on crafting responses, thereby improving their productivity. It also ensures that the responses are accurate and consistent, leading to increased customer satisfaction.
The AI-powered comprehensive search bar has proved invaluable for HorsePower. It allows support agents to quickly find relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data. This feature has eliminated the need for agents to manually search for information, thereby improving their efficiency and the accuracy of their responses.
HorsePower also leverages Deskhero's REST API to integrate the platform with their existing systems. This integration has created a unified workspace for their support team, further streamlining their operations and reducing the risk of data discrepancies.
Overall, Deskhero's advanced AI capabilities have enabled HorsePower Equipments to enhance their customer experience, improve support efficiency, and boost their brand reputation.
How has Deskhero improved HorsePower's customer experience?
Deskhero's AI capabilities automate ticket management, generate suggested responses, and enable quick information retrieval. These features have improved response times, ensured accurate and consistent responses, and enhanced overall customer satisfaction.
How does Deskhero's AI ensure accurate responses?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's REST API benefit HorsePower?
The REST API allows HorsePower to integrate Deskhero with their existing systems, creating a unified workspace for the support team. This reduces the need for multiple platforms and minimizes the risk of data discrepancies.
* This article provides an example of how a fictive company in the Equine Equipment Manufacturing and Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
