EquiCare Services deals with a high volume of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, and other resources to find relevant content. It then generates suggested replies using OpenAI's ChatGPT, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's AI to enhance the search functionality on their support portal. When a user types a query in the search bar, the AI scans through all the available resources to provide the most relevant results. This feature has greatly improved the user experience on the portal and increased customer satisfaction.
EquiCare Services maintains an extensive knowledge base for its customers. Deskhero's AI helps the company keep this knowledge base updated by generating articles from Word, PowerPoint, and PDF files. This feature saves the company a lot of time and ensures that the knowledge base is always current.
Deskhero's ticket management feature is another tool that EquiCare Services finds extremely useful. The AI categorizes the tickets based on their content, helping the support team prioritize and handle them more efficiently. This feature has led to a reduction in the resolution time for customer queries.
In summary, Deskhero's advanced AI capabilities have helped EquiCare Services improve the efficiency of their customer support and enhance their helpdesk services. The company has seen a significant increase in customer satisfaction and a decrease in support costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, and other resources to find relevant content. It then generates suggested replies using OpenAI's ChatGPT.
How does Deskhero's AI enhance the search functionality on the support portal?
When a user types a query in the search bar, Deskhero's AI scans through all the available resources to provide the most relevant results.
How does Deskhero's AI help keep the knowledge base updated?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, making it easier for the company to update the knowledge base regularly.
* This article provides an example of how a fictive company in the Equine Health Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
