EquineMed Solutions receives numerous queries daily from horse owners and veterinarians seeking advice on equine health issues. The company leverages Deskhero's advanced AI capabilities to manage these queries efficiently. Using OpenAI Embeddings, Deskhero scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results on EquineMed's support portal. When a user types a query in the search bar, the AI scans through all the available resources to provide the most relevant results. This feature has improved the user experience on the portal, leading to increased customer satisfaction.
EquineMed also uses Deskhero's AI to maintain its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update the knowledge base regularly. This feature has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
The company also uses Deskhero's ticket management feature to track and manage customer queries. The AI categorizes the tickets based on their content, making it easier for the support team to prioritize and handle them. This feature has improved the efficiency of the support team and reduced the resolution time for customer queries.
Overall, Deskhero's advanced AI capabilities have enabled EquineMed Solutions to provide efficient and effective customer support. The company has seen a significant improvement in customer satisfaction and a reduction in support costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results on the support portal?
When a user types a query in the search bar, Deskhero's AI scans through all the available resources to provide the most relevant results.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update the knowledge base regularly.
* This article provides an example of how a fictive company in the Equine Health Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
