HorseMed Supplies uses Deskhero to manage their product support inquiries. The AI-powered helpdesk categorizes incoming tickets based on the product and issue, and assigns them to the appropriate support team member. This automated process significantly reduces manual sorting and assignment, allowing the support team to promptly address customer issues.
The company also leverages Deskhero's knowledge base feature. The AI system generates articles from product manuals, policies, and previously resolved tickets. This serves as a valuable resource for the support team and allows customers to find solutions to common problems independently.
Deskhero's AI capabilities also enhance the functionality of its comprehensive search bar. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves search results, making it easier for customers and support staff to find the information they need.
Furthermore, Deskhero's AI-powered suggested replies feature has greatly improved the efficiency of HorseMed's product support. The AI generates suggested replies based on the context of the customer's query, speeding up response times and ensuring that the responses are accurate and helpful.
Overall, Deskhero's advanced AI capabilities have revolutionized HorseMed's product support operations, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI categorize incoming product support tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of the customer's query. It categorizes the ticket based on the product and issue, and assigns it to the appropriate support team member.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI generates articles for the knowledge base from product manuals, policies, and previously resolved tickets. This provides a valuable resource for the support team and allows customers to find solutions independently.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This improves the accuracy and relevance of search results.
* This article provides an example of how a fictive company in the Equine Veterinary Services and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
