EquiVet Solutions uses Deskhero's AI capabilities to manage their vast array of customer queries. The AI-powered platform processes incoming tickets, categorizes them based on the issue at hand, and assigns them to the appropriate support team member. This automated ticket management system significantly reduces manual work, allowing the support team to focus more on resolving customer issues.
The company also benefits from Deskhero's knowledge base feature. The AI system automatically generates articles from previously resolved tickets, manuals, and policies. This not only serves as a valuable resource for the support team but also allows customers to find solutions to common problems without having to contact support.
Deskhero's AI capabilities extend to its comprehensive search bar. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances search results, making it easier for both customers and support staff to find the information they need.
Moreover, Deskhero's AI-powered suggested replies feature has greatly improved the efficiency of EquiVet's customer support. The AI uses the same OpenAI Embeddings to generate suggested replies based on the context of the customer's query. This not only speeds up response times but also ensures that the responses are accurate and helpful.
Overall, Deskhero's advanced AI capabilities have transformed EquiVet's customer support operations, resulting in increased customer satisfaction and improved operational efficiency.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of the customer's query and categorizes the ticket based on the issue at hand. It then assigns the ticket to the appropriate support team member.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to understand the context of the customer's query. It then generates a suggested reply based on similar previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances the accuracy and relevance of search results.
* This article provides an example of how a fictive company in the Equine Veterinary Services and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
