EquipInstall Inc. has a vast customer base that often requires assistance with equipment installation procedures. Using Deskhero's ticket management system, the company can efficiently handle all customer queries and complaints. The AI-powered system categorizes and prioritizes tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
The company also utilizes Deskhero's custom fields and user groups features to segment their customer base and provide personalized support. For instance, customers who have purchased specific equipment models are grouped together, and custom fields are used to track unique issues related to those models.
EquipInstall Inc. leverages Deskhero's advanced AI capabilities to enhance their knowledge base. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, the company uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information. This feature has drastically improved the efficiency of their customer support team, as they can now find solutions to customer queries faster than before.
Lastly, EquipInstall Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all customer support activities from a single platform, further enhancing their operational efficiency.
How does Deskhero's AI system categorize and prioritize tickets?
Deskhero's AI system uses machine learning algorithms to analyze the content of tickets and categorize them based on their relevance. It also prioritizes tickets based on their urgency, ensuring that critical issues are addressed promptly.
How does Deskhero's AI system enhance the knowledge base?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the knowledge base.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It uses machine learning algorithms to quickly find relevant information based on the search query, improving the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Equipment Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
