InstaEquip Solutions receives numerous customer queries and complaints daily. To manage these effectively, they use Deskhero's ticket management system. The AI-powered system not only helps them handle all tickets efficiently but also categorizes and prioritizes them based on their relevance and urgency.
The company also makes use of Deskhero's custom fields and user groups features to segment their customers and provide personalized support. For example, customers who have purchased specific equipment models are grouped together, and custom fields are used to track unique issues related to those models.
InstaEquip Solutions leverages Deskhero's advanced AI capabilities to improve their knowledge base. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time to customer queries.
Additionally, the company uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information. This feature has significantly improved the efficiency of their customer support team, enabling them to find solutions to customer queries faster than before.
Finally, InstaEquip Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to manage all customer support activities from a single platform, further improving their operational efficiency.
How does Deskhero's AI system help in managing tickets?
Deskhero's AI system uses machine learning algorithms to analyze the content of tickets and categorize them based on their relevance. It also prioritizes tickets based on their urgency, ensuring that critical issues are addressed promptly.
How does Deskhero's AI system improve the knowledge base?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the knowledge base.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It uses machine learning algorithms to quickly find relevant information based on the search query, improving the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Equipment Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
