FinLease Solutions uses Deskhero's advanced AI capabilities to enhance their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date and contains relevant information.
The AI also improves the search results within the knowledge base. When a support agent or a customer searches for a term, the AI uses the embeddings to find relevant content. This feature allows FinLease Solutions to quickly find solutions to customer problems, reducing the resolution time and improving customer satisfaction.
FinLease Solutions also uses the custom email domains feature of Deskhero to create a professional image. This feature allows them to use their own domain for sending support emails, enhancing their brand image and increasing customer trust.
The user groups feature of Deskhero allows FinLease Solutions to organize their support team based on expertise or department. This ensures that the right tickets are assigned to the right agents, improving the efficiency of the support process.
Finally, the REST API of Deskhero allows FinLease Solutions to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the overall functionality of their customer support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date and contains relevant information.
Can Deskhero be used to send support emails from a custom domain?
Yes, Deskhero's custom email domains feature allows you to use your own domain for sending support emails, enhancing your brand image.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Equipment Leasing/Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
