LeaseEquip Inc. uses Deskhero's advanced AI capabilities to manage their large volume of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their support team.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a term, the AI uses the embeddings to find relevant content from various sources including past tickets, knowledge base articles, and scraped website data. This feature allows LeaseEquip Inc. to quickly find solutions to customer problems, reducing the resolution time and improving customer satisfaction.
The custom fields feature of Deskhero allows LeaseEquip Inc. to categorize their tickets based on the type of equipment or the nature of the query. This makes it easier for the support team to prioritize and manage tickets, leading to a more organized workflow.
LeaseEquip Inc. also uses the kanban board feature of Deskhero to visually track the progress of each ticket. This helps in identifying bottlenecks in the process and improving the overall efficiency of the support team.
Finally, the REST API of Deskhero allows LeaseEquip Inc. to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the overall functionality of their customer support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries and enhance search results. This reduces the time taken to respond to queries and find solutions, leading to improved efficiency.
How does the custom fields feature help in managing tickets?
The custom fields feature allows you to categorize tickets based on various parameters. This makes it easier to prioritize and manage tickets, leading to a more organized workflow.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Equipment Leasing/Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
