RepairMaster Inc. has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. However, finding relevant information quickly was a challenge. With Deskhero's AI capabilities, the company has significantly improved the accessibility and usefulness of their knowledge base.
The AI uses OpenAI Embeddings to scan through the knowledge base and find the most relevant content based on the context of the support ticket. It then sends this content through OpenAI's ChatGPT to generate suggested replies, making it easier for the support team to respond to tickets.
The comprehensive search bar feature of Deskhero, enhanced by the AI, allows the support team to find relevant information quickly. The AI improves the search results by considering the context of the search query and providing the most relevant results.
Deskhero's AI also learns from the support team's interactions with the knowledge base. It uses this learning to improve its suggestions and search results over time, making the knowledge base even more useful.
By making their knowledge base more accessible and useful, RepairMaster Inc. has been able to improve their support team's efficiency and reduce response times, leading to higher customer satisfaction.
How does Deskhero's AI make the knowledge base more accessible?
Deskhero's AI uses OpenAI Embeddings to scan through the knowledge base and find the most relevant content based on the context of the support ticket. It also enhances the search bar feature, allowing for quick and relevant search results.
Does Deskhero's AI learn from the support team's interactions?
Yes, Deskhero's AI learns from the support team's interactions with the knowledge base. It uses this learning to improve its suggestions and search results over time.
How has Deskhero improved RepairMaster Inc.'s customer support?
By making their knowledge base more accessible and useful, RepairMaster Inc. has been able to improve their support team's efficiency and reduce response times, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Equipment repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
