EquipCare Services handles a large volume of support tickets daily. Managing these tickets efficiently was a challenge until they started using Deskhero. The platform's advanced AI capabilities have significantly improved their ticket management process.
The AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature not only reduces the time taken to respond to a ticket but also ensures that the responses are accurate and helpful.
Deskhero's kanban board feature, combined with the AI's ability to categorize tickets based on various parameters, allows EquipCare to visualize their ticket workflow and manage it more efficiently. The AI's suggestions also help in assigning tickets to the most suitable team members.
With Deskhero's REST API, EquipCare has integrated the platform with their CRM and other systems. This integration allows the AI to access more data and provide more accurate suggestions, improving the overall ticket management process.
By streamlining their ticket management process with Deskhero, EquipCare Services has been able to handle a higher volume of tickets more efficiently, leading to improved customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, reducing the time taken to respond to a ticket. It also enhances the kanban board feature, helping in visualizing the ticket workflow and managing it more efficiently.
Can Deskhero be integrated with CRM and other systems?
Yes, Deskhero's REST API allows for seamless integration with CRM and other systems. This integration enhances the AI's ability to provide accurate suggestions by giving it access to more data.
How has Deskhero improved EquipCare Services' customer support?
By streamlining their ticket management process with Deskhero, EquipCare Services has been able to handle a higher volume of tickets more efficiently, leading to improved customer satisfaction.
* This article provides an example of how a fictive company in the Equipment repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
