CapitalCrafter handles a wide range of customer queries daily, from equity investments to debt financing. Deskhero's ticket management feature allows them to efficiently manage these queries, ensuring each customer receives a timely response.
The advanced AI capabilities of Deskhero play a critical role in improving the efficiency of CapitalCrafter's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to respond to customer queries.
CapitalCrafter also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of the platform allow automatic generation of articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always updated with the latest information.
Deskhero's comprehensive search bar, enhanced by AI, allows CapitalCrafter's support team to quickly find relevant information from the vast repository. This not only speeds up the response time but also improves the quality of support provided to customers.
Moreover, Deskhero's REST API allows CapitalCrafter to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI enhance the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to respond to customer queries.
How does Deskhero ensure the knowledge base is always updated?
Deskhero's AI capabilities allow automatic generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Equity and Debt Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
