EquityMaster receives numerous client inquiries daily about their financial products, investment strategies, and market trends. By using Deskhero's ticket management feature, they can efficiently categorize and prioritize these inquiries, ensuring timely responses.
The advanced AI capabilities of Deskhero play a crucial role in speeding up the response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to draft responses.
EquityMaster also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of the platform allow automatic generation of articles from Word, PowerPoint, PDF files, and even scraped website data. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
Deskhero's comprehensive search bar, enhanced by AI, allows EquityMaster's support team to quickly find relevant information from the vast repository. This further speeds up the response time and improves the quality of support provided to clients.
Finally, the REST API provided by Deskhero allows EquityMaster to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI enhance the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to draft responses.
How does Deskhero ensure the knowledge base is always updated?
Deskhero's AI capabilities allow automatic generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Equity and Debt Financing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
