ErosionShield receives hundreds of customer queries daily regarding their products and services. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero's ticket management feature, ErosionShield can now efficiently categorize and manage these queries, reducing response time and increasing productivity.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps ErosionShield in finding relevant content quickly and efficiently, thereby enhancing the quality of their customer support.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT. This allows ErosionShield's customer support team to provide instant responses to common queries, improving customer satisfaction and freeing up time for the team to focus on more complex issues.
Moreover, the comprehensive search bar powered by AI helps ErosionShield's team to find relevant information quickly, reducing the time spent on searching for information and increasing efficiency.
Finally, the REST API provided by Deskhero allows ErosionShield to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI enhance ErosionShield's customer support?
Deskhero's AI enhances ErosionShield's customer support by managing tickets efficiently, providing instant responses to common queries, and improving the searchability of relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can ErosionShield integrate their existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows ErosionShield to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Erosion Control & Stormwater Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
