StormGuard has a vast knowledge base consisting of articles, policies, manuals, and presentations. However, finding relevant information from this vast pool was a challenge for both customers and the support team. With Deskhero's AI-powered comprehensive search bar, users can now find relevant information quickly and efficiently.
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. This ensures that StormGuard's customers and support team always find the most relevant information.
Moreover, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files. This feature helps StormGuard in keeping their knowledge base updated with the latest information without any manual effort.
The AI capabilities of Deskhero also enable StormGuard to provide instant responses to common queries by generating suggested replies using OpenAI's ChatGPT. This not only improves customer satisfaction but also reduces the workload on the customer support team.
Finally, the REST API provided by Deskhero allows StormGuard to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI improve StormGuard's knowledge base?
Deskhero's AI improves StormGuard's knowledge base by enhancing the searchability of information, generating knowledge base articles from various file formats, and providing instant responses to common queries.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files. This helps in keeping the knowledge base updated with the latest information without any manual effort.
Can StormGuard integrate their existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows StormGuard to integrate their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Erosion Control & Stormwater Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
