AromaPure has a vast range of products and each product comes with its own set of instructions and benefits. To manage this information and make it easily accessible to customers, AromaPure uses Deskhero's knowledge base feature.
Deskhero's AI capabilities have been instrumental in enhancing the knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
The AI also enhances the search results within the knowledge base, making it easier for customers to find the information they need. This has significantly reduced the number of customer queries, freeing up the customer support team to handle more complex issues.
AromaPure has also used Deskhero's custom fields feature to categorize the knowledge base articles based on product type, usage, benefits, etc. This has made the knowledge base more organized and user-friendly.
Overall, Deskhero's advanced AI capabilities have helped AromaPure build a comprehensive and efficient knowledge base, reducing customer queries and improving customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
How does Deskhero's AI improve search results within the knowledge base?
Deskhero's AI enhances the search results within the knowledge base, making it easier for customers to find the information they need.
How does Deskhero help in categorizing knowledge base articles?
Deskhero's custom fields feature can be used to categorize knowledge base articles based on various parameters like product type, usage, benefits, etc.
* This article provides an example of how a fictive company in the Essential Oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
