Nature's Essence prides itself on its personalized customer service. To maintain this level of service while managing a growing customer base, they turned to Deskhero. The platform's user groups feature allowed them to segment their customers and provide tailored support.
Deskhero's advanced AI capabilities have played a key role in enhancing this personalized support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies that are tailored to each customer's query.
The AI's ability to enhance search results has also improved the efficiency of Nature's Essence's customer support team. They can quickly find relevant information to address customer queries, leading to faster response times.
Nature's Essence has also used Deskhero's custom email domains feature to maintain their brand identity in all customer communications. This has helped them build a strong brand presence and trust among their customers.
Overall, Deskhero's advanced AI capabilities have helped Nature's Essence improve their customer engagement and support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies that are tailored to each customer's query.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI enhances search results, making it easier and quicker for the customer support team to find relevant information to address customer queries.
How does Deskhero help in maintaining brand identity in customer communications?
Deskhero's custom email domains feature can be used to maintain the company's brand identity in all customer communications.
* This article provides an example of how a fictive company in the Essential Oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
