Essential Harmony receives a high volume of customer queries ranging from product details, usage instructions, to order status. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature helped them organize and prioritize customer requests effectively.
With the help of Deskhero's advanced AI capabilities, Essential Harmony has been able to provide quick and accurate responses to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI's ability to enhance search results has also been beneficial for Essential Harmony. It has reduced the time spent by customer service representatives in finding relevant information, thereby increasing their productivity.
Essential Harmony has also utilized the custom fields feature of Deskhero to categorize customer queries based on their nature. This has helped them in assigning the right representative to handle the query, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled Essential Harmony to streamline their customer support process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How has Deskhero improved the search process?
Deskhero's AI enhances search results, making it easier and quicker for customer service representatives to find relevant information.
How does Deskhero help in categorizing customer queries?
Deskhero's custom fields feature can be used to categorize customer queries based on their nature, helping in assigning the right representative to handle the query.
* This article provides an example of how a fictive company in the Essential Oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
