EstateMaster receives numerous queries from clients daily, ranging from simple questions about estate planning to complex inquiries about legal issues. To manage these effectively, they use Deskhero's tickets management feature. The platform's AI capabilities analyze previous tickets and knowledge base articles to provide relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up response times but also ensures that the information provided is accurate and relevant.
Deskhero's AI also enhances EstateMaster's search results. By leveraging OpenAI embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, the platform provides more relevant search results. This allows EstateMaster's support team to quickly find the information they need to assist clients.
The company also uses Deskhero's custom fields and structured data lists to organize client information. This, combined with the platform's user groups feature, allows EstateMaster to provide personalized support based on each client's specific needs and circumstances.
Furthermore, EstateMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's capabilities without disrupting their current workflows.
By using Deskhero, EstateMaster has been able to significantly improve their customer support operations. The platform's advanced AI capabilities have not only reduced response times but also improved the quality of the support provided.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero leverages OpenAI embeddings from uploaded files and scraped website data to provide more relevant search results. This allows users to quickly find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows companies to leverage Deskhero's capabilities without disrupting their current workflows.
* This article provides an example of how a fictive company in the Estate Planning and Administration services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
