LegacyLaw Consultancy uses Deskhero's advanced AI capabilities to manage client inquiries and improve knowledge management. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only improves the quality of responses but also enhances knowledge management within the firm.
The firm also uses Deskhero's AI to enhance search results. When clients or staff members use the comprehensive search bar, the AI uses OpenAI Embeddings to provide the most relevant results. This has made it easier for clients to find the information they need and for staff members to access resources quickly.
Deskhero's custom fields feature allows LegacyLaw to categorize tickets based on the type of inquiry, which streamlines the ticket management process. The firm also uses the kanban board feature to track the progress of each ticket and ensure that all inquiries are addressed in a timely manner.
The firm also uses Deskhero's knowledge base feature to store and manage a vast array of resources, including articles, policies, manuals, and presentations. The AI capabilities of Deskhero enhance this feature by generating articles from Word, PowerPoint, and PDF files, making it easier for staff members to create and update the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled LegacyLaw Consultancy to improve knowledge management, enhance search results, and streamline the ticket management process.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only improves the quality of responses but also enhances knowledge management within the firm.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for clients and staff members to find the information they need.
How does LegacyLaw use Deskhero's custom fields and kanban board features?
LegacyLaw uses Deskhero's custom fields to categorize tickets based on the type of inquiry. The kanban board feature is used to track the progress of each ticket and ensure that all inquiries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Estate planning and probate law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
