EstateMaster Legal Services receives a high volume of inquiries daily regarding estate planning and probate law advice. The firm uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
Deskhero's AI capabilities have significantly improved the firm's response times. When a new ticket is created, the AI quickly scans through the vast database of previous tickets, knowledge base articles, and other resources to generate a suggested reply. This not only saves time for the support team but also ensures that the responses are accurate and comprehensive.
The firm also uses Deskhero's AI to enhance search results. When clients or staff members use the comprehensive search bar, the AI uses OpenAI Embeddings to provide the most relevant results. This has made it easier for clients to find the information they need and for staff members to access resources quickly.
Deskhero's custom fields feature allows EstateMaster to categorize tickets based on the type of inquiry, which further streamlines the ticket management process. The firm also uses the kanban board feature to track the progress of each ticket and ensure that all inquiries are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled EstateMaster Legal Services to enhance its customer support services, improve response times, and increase client satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies when a new ticket is created. This saves time for the support team and ensures that the responses are accurate and comprehensive.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for clients and staff members to find the information they need.
How does EstateMaster use Deskhero's custom fields and kanban board features?
EstateMaster uses Deskhero's custom fields to categorize tickets based on the type of inquiry. The kanban board feature is used to track the progress of each ticket and ensure that all inquiries are addressed promptly.
* This article provides an example of how a fictive company in the Estate planning and probate law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
