TrustSecure was struggling with the management of a large number of customer support tickets. They decided to implement Deskhero to improve their ticket management process.
Deskhero's advanced AI capabilities enabled TrustSecure to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped them to quickly find relevant content and generate suggested replies, significantly improving the ticket resolution process.
The AI also enhanced the search results, allowing the support team to easily find relevant information. This not only improved the efficiency of the support team but also increased customer satisfaction as tickets were resolved more quickly and accurately.
TrustSecure also used Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams, further improving the ticket management process.
By leveraging Deskhero's advanced AI capabilities, TrustSecure was able to significantly improve their ticket management process and enhance customer experience.
How did Deskhero's AI capabilities improve TrustSecure's ticket management process?
Deskhero's AI capabilities helped TrustSecure to quickly find relevant content and generate suggested replies, improving the ticket resolution process. It also enhanced the search results, allowing the support team to easily find relevant information.
What other features of Deskhero did TrustSecure utilize?
TrustSecure also used Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams, further improving the ticket management process.
What were the benefits of implementing Deskhero for TrustSecure?
TrustSecure was able to significantly improve their ticket management process and enhance customer experience by leveraging Deskhero's advanced AI capabilities.
* This article provides an example of how a fictive company in the Estate Planning and Trust Administration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
