EstateElite deals with a high volume of customer queries and support tickets on a daily basis. To manage these effectively, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero have greatly improved the efficiency of this process.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI can find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of the responses.
EstateElite also uses Deskhero's custom email domains feature to provide a personalized experience for its customers. The AI capabilities of Deskhero enhance this feature by suggesting replies based on the customer's previous interactions and queries.
Furthermore, EstateElite uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration, combined with the AI capabilities, has made EstateElite's customer service more efficient and effective.
Overall, Deskhero's advanced AI capabilities have greatly improved EstateElite's customer service, leading to higher customer satisfaction and increased efficiency.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries and improves the quality of the responses.
How does Deskhero's custom email domains feature work?
Deskhero's custom email domains feature allows companies to provide a personalized experience for their customers. The AI enhances this feature by suggesting replies based on the customer's previous interactions and queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Estate Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
