EstateMaster has a large customer base that often requires assistance with various issues, ranging from inquiries about estate sales to technical problems on the website. With Deskhero, EstateMaster can manage these support tickets effectively using the platform's structured data lists, custom fields, and kanban board.
The AI capabilities of Deskhero have been particularly beneficial for EstateMaster. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can find relevant content and generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, has also enhanced EstateMaster's customer support. The AI uses embeddings to enhance search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution times for support tickets.
Furthermore, EstateMaster uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's operations and improved its efficiency.
Overall, Deskhero's advanced AI capabilities have transformed EstateMaster's customer support, resulting in happier customers and a more efficient support team.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in faster resolution of support tickets.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, which uses embeddings to enhance search results. This makes it easier to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Estate Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
