PrimeProperties often receives complex queries from its customers related to estate sales. To handle these queries effectively, the company uses Deskhero's AI-powered knowledge base. The knowledge base articles are generated from word, powerpoint, pdf files, and even scraped website data, providing a rich source of information for the support team.
Deskhero's AI capabilities have greatly enhanced the utility of the knowledge base. By leveraging OpenAI Embeddings, the AI can find relevant content from the knowledge base to answer customer queries. This has significantly reduced the time taken to resolve support tickets and improved customer satisfaction.
The AI also generates suggested replies for the support team, further speeding up the resolution process. These suggestions are based on the information in the knowledge base and previous tickets, ensuring that the responses are accurate and helpful.
PrimeProperties also uses Deskhero's user groups feature to organize its support team. This feature, combined with the AI capabilities, has made the team more efficient and effective in handling customer queries.
Overall, Deskhero's AI-powered knowledge base has revolutionized PrimeProperties' customer support, leading to faster resolution times and higher customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base to answer customer queries. It also generates suggested replies based on the information in the knowledge base and previous tickets.
What is the benefit of Deskhero's user groups feature?
Deskhero's user groups feature allows companies to organize their support team, making it more efficient and effective in handling customer queries.
How does Deskhero's AI improve customer satisfaction?
By providing accurate and helpful responses quickly, Deskhero's AI improves customer satisfaction. It reduces the time taken to resolve support tickets and enhances the overall customer experience.
* This article provides an example of how a fictive company in the Estate Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
