CreamyDelight Ltd., a renowned manufacturer of evaporated milk, was struggling with an increasing volume of customer support tickets. The company needed an efficient way to manage these tickets and ensure timely resolution.
With Deskhero, CreamyDelight Ltd. was able to leverage advanced AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which is then used to generate suggested replies.
The AI-powered kanban board provided a visual overview of all the tickets, making it easier for the team to prioritize and track the progress of each ticket. The custom fields allowed the team to add specific details to each ticket, further enhancing the management process.
Moreover, the AI-enhanced search bar helped the team to find relevant tickets quickly, reducing the time spent on searching for information. The AI also suggested related tickets based on the content of the current ticket, helping the team to resolve similar issues faster.
By using Deskhero's AI capabilities, CreamyDelight Ltd. has significantly improved their ticket management process, leading to a higher resolution rate and improved customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, helping to resolve tickets faster. The AI also suggests related tickets based on the content of the current ticket, further aiding in ticket resolution.
What is the benefit of the AI-powered kanban board?
The AI-powered kanban board provides a visual overview of all the tickets, making it easier to prioritize and track the progress of each ticket. This helps in efficient management and timely resolution of tickets.
How does the AI-enhanced search bar improve the ticket management process?
The AI-enhanced search bar helps to find relevant tickets quickly, reducing the time spent on searching for information. This leads to faster resolution of tickets and improved efficiency.
* This article provides an example of how a fictive company in the Evaporated Milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
